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Terms and Conditions

You are encouraged to use and enjoy the this site, and with your use and purchase from the any Lucindas Old Town site you agree to these Terms & Conditions set forth below.

 
Ordering Policy
 

Your receipt of an electronic order or other form of order confirmation does not signify or acceptance of your order, nor does it constitute confirmation of our offer to sell. Lucindas Old Town reserves the right, at any time after receipt of your order, to accept or decline, your order for any reason. Lucindas Old Town reserves the right, at the time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must be prepaid with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. During the ordering process, when you supply your email address, it will be entered into a mailing list where you will recieve notifications of monthly sales and specials. You may unsubscribe from this service at any time. Lucindas Old Town will use email addresses only for internal use and will not distribute them to any outside source. Visit our full privacy page for more information about how we handle personal information.

 
Back-Order & Special Order Policy
 

If an order is back-ordered, Lucindas Old Town will contact the customer via email or phone. Once an order is classified as a back-order it MUST have customer approval to be processed. If the customer approves the back-order, Lucindas Old Town will process the order and make every effort to get the product to the customer in a timely fashion. For example: having the product drop-shipped directly from the manufacturer, if manufacturer allows. A processing fee of 7% will be charged to any cancelled order after it has been approved for back-order. If the product has already shipped it is subject to return policies. If a product is back ordered for an unknown time, the customer has the option to cancel the order. If the product does come into stock at a later time, a new order must be submitted by the customer. Special order products are non-refundable, since they are made to the customer's request. All chrome finishes, painted product and shocks are special order items.

 
Standard Prices
 
Prices are subject to change without notice.
 
Domestic Payment Terms
 
All orders are shipped prepaid by credit card, certified funds. Special orders must be prepaid at time of order. Lucindas Old Town currently accepts: MasterCard, Visa, Discover and American Express credit cards. NO PERSONAL CHECKS.
 
Coupons
 
Terms and conditions of use for Lucindas Old Town Coupons:

-All coupons are for online orders only.
-Only one coupon/Gift certificate per customer per order.
-Coupons/Gift Certificates can be used if order meets requirements for that Coupon/Gift Certificate
-All coupons are point of sale only, and can not be added to an order later.
-Coupons/Gift Certificates are valid for a limited time. If expiration is not stated, coupon/gift certificate can expire at anytime.
 
Typographical Errors
 
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Lucindas Old Town shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Lucindas Old Town shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. If the customer has already received product, they must follow return policies. All product images and thumbnails are representations, and may not be the actual product. Many images are given straight from the manufacturer, and vary per application.
 
Cancellations
 

Orders that are cancelled before any product is shipped will be subject to a 7% processing fee.*

CANCELLATIONS ARE NOT ACCEPTED THROUGH E-MAIL, FAX OR VOICE-MAIL MESSAGE. YOU MUST SPEAK DIRECTLY TO A LUCINDAS OLD TOWN REPRESENTATIVE TO HAVE YOUR ORDER CANCELLATION CONFIRMED. All orders are considered final upon placement. Shipped orders cannot be canceled under any circumstances. Merely requesting a cancellation DOES NOT cancel an order unless confirmed by Lucindas Old Town. Lucindas Old Town reserves the right to take up to 72 hours to confirm a cancellation. Cancellations are not guaranteed by Lucindas Old Town. Orders shipping the same day a cancellation is requested are considered shipped. All cancellations are subject to a 7% processing fee. Some specialty items are not returnable/refundable/or able to be cancelled under any circumstances. Cancellation requests on items that have shipped previous to the request are considered completed orders, and will be rejected. All shipping expenses are non-refundable.

Weather, earthquakes, carrier neglect or loss, change of mind in purchase, change of address, relocation, your spouse opening the package or finding your credit card bill, etc.., shall not subject orders to cancellation or return.

 
Shipping Policy
 
  • We ship via UPS.
  • Receive free shipping on any order over $100 after any potential discount or offer. Some restrictions may apply.
  • On all credit card purchases, the BILLING and SHIPPING addresses must be on file with the bank/credit card company. It is the customer's responsibility to call and add alternate shipping addresses with their credit card company. Lucindas Old Town recommends this being done before placing the order if the customer has any doubt about this.
  • Orders that do not fill this requirement will delay or will not ship.
  • A request can be made via phone to change shipping method, but the change cannot be guaranteed. Any added shipping expenses will automatically be charged on the same card that was used for the order.
  • For the protection of the customer and Lucindas Old Town, all orders are shipped with signature required. Please make arrangements or be at ship-to address when packages are schedule to arrive. Lucindas Old Town cannot cover a second shipping charge if customer missed the first attempts at receiving product. If customer refuses or does not pick up product all cancellation & return policies apply.
  • If you need shipping to anywhere outside of the United States or Canada, special arrangements must be made with our shipping manager. We cannot guarantee shipment, and payment must be made by money order or Credit card only.
  • Delivery method applies to when a product is available for shipping.

Normal shipping rates apply to products. Depending from where the product is shipped, the methods used are UPS or FedEx. During the checkout process there is an option to choose faster shipping methods. This price is based on the weight of the combined items in your shopping basket. Choosing "Next Day Air", "2nd Day Air", or "3 Day Select" for a shipping option, means that the order will be delivered in 1, 2, or 3 business days from the time it is shipped. Ship times vary from product to product. Each product detail page displays normal ship times.

 
Products
 
Manufacturers reserve the right to alter their product designs without notice.
 
Limited Warranty
 

All warranty claims are made directly with the manufacturer as if the product was purchased directly from the manufacturer. No other responsibilities or warranties are expressed or implied. In the case that you might have a warranty issue, contact the manufacturer and they will issue an RMA number for return and exchange of your defective merchandise. If you need the manufacturer's phone number or have any problems with the manufacturer honoring the warranty, then you can contact a Lucindas Old Town representative for help with the matter.

Unauthorized customer warranties or warranty items that do not meet warranty criteria as stated by the manufacturer will be denied and returned if requested, at the customer's expense. Unclaimed denied warranty returns will be destroyed. Warranty returns that are mis-shipped, mis-packaged, or mis-delivered will not be 'tracked down' and are not the responsibility of Lucindas Old Town. Lucindas Old Town reserves the right to deny warranty service.

 
Performance Product Warranties and Returns
 

(i.e., internal engine parts) No warranties on internal engine performance products for any reason. No returns, exchanges or refunds for any internal engine performance products. No credit will be issued for labor or any other cost incurred in the installation of these products.

 
Return Policy
 

Lucindas Old Town offers a 30-day return policy. No returns will be accepted after 30 days of invoice.

No returns will be accepted on "Special Order" and/or "Made-to-Order" items. All chrome finished products and Shocks are special order and may not be returned for any reason. No returns will be accepted on products that have been used, installed, or altered from their original condition. Returned orders are subject to a restocking fee of 35%, based on manufacturer return policies.

To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Customer Service department at 316-264-1080 or email This email address is being protected from spambots. You need JavaScript enabled to view it. within 30 days of receiving the item to generate a Return Merchandise Authorization (RMA) number. Your return MUST be clearly marked with your RMA number to be accepted by Lucindas Old Town. Failure to notify us within 30 days will forfeit your right to a refund or an exchange. For faster service when obtaining an RMA number, please have the following information on hand when calling: customer name, invoice number, serial number and nature of the problem. All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

An order is considered shipped as soon as it is verified that the product is in stock and the order has been processed. A shipped order is subject to all the return policies laid out below. There will be a charge of $25.00 to your account for any shipment that is refused, along with ordinary return policy and shipping costs, including original shipping cost incurred by Lucindas Old Town.

*Important Notes:
NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Customer is responsible for shipping charges on returned items. If product is refused, customer is responsible for all shipping charges to and from destination that Lucindas Old Town has incurred. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

SHIPPING DAMAGE RETURNS - If merchandise arrives damaged, save the merchandise AND the original packaging. Notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise.

DEFECTIVE RETURNS – Please send defective returns directly to the manufacturer for replacement or repair under the manufacturer's warranty policies. Manufacturer restrictions do apply and any item that is missing the UPC can be replaced with the same item only. No exceptions.

NON-DEFECTIVE RETURNS – Lucindas Old Town will accept at our discretion non-defective returns for credit or exchange as long as it is within 30 days of the invoice date and an RMA number was obtained. For all NON- DEFECTIVE returns you have two options:

1) You can get an in store credit for full value of the item being returned less any shipping and handling fees. All store credits will be processed within 10 business days of receiving the returned merchandise.

2) If you would like a refund there will be a 35% restocking fee and your refund will be processed in 10 business days. The customer is responsible for all shipping expenses on returned items.

 
Return Merchandise Authorization (RMA)
 
To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Customer Service Department at 316-264-1080 or email This email address is being protected from spambots. You need JavaScript enabled to view it. within 30 days of receiving the item to generate a Return Merchandise Authorization (RMA) number. Your return must be clearly marked with your RMA number to be accepted by Lucindas Old Town. Failure to notify us with in 30 days will forfeit your right to a refund or exchange. For faster service when obtaining an RMA number, please have the following information on hand when calling: customer name, invoice number, serial number and nature of problem. All products returned must be 100 percent complete, contain ALL original boxes and packing materials, original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. All freight charges are the responsibility of the customer and will not be reimbursed in the event of a warranty claim.

[Download the Returned Merchandise Authorization (RMA) Form]

 
Notice
 
All items sold by Lucindas Old Town are intended for consumer use..
 
Trademarks
 
The trademarks, logos, and service marks (collectively the "Trademarks") displayed on this Web Site are registered and unregistered trademarks of its affiliates and others. Nothing contained on this Web Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Web Site without the written permission of or such third party that may own the trademark displayed on this Web Site. Your misuse of the Trademarks displayed on this Web Site, or any other content on this Web Site, except as provided herein, is strictly prohibited.
 
Copyrights
 
All materials appearing anywhere on Lucindas Old Town.com and related sites are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by Lucindas Old Town or by the original creator of the materials. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means without written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on Lucindas Old Town or related site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
 
Legal Disclaimer
 

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser, upon receipt of goods. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void.

If you have any questions, please inquire. Any and all liability is only for the products purchased.

 
Site Security
 

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